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Time Zone : GMT+5:30
Time Zone : GMT+5:30
Last updated: 25 September 2026
Sky Exchange respects your privacy and understands the importance of handling personal information responsibly. This Privacy Policy describes the types of information we collect, why we collect it, how we handle and protect it, and the circumstances in which it may be shared. It also outlines the options and rights available to you regarding your personal information. It applies when you visit our website, create an account, use our services, complete a transaction, or contact customer support.
By using Sky Exchange, you acknowledge the practices described in this policy. You should also read our Terms and Conditions and any additional privacy notice presented when information is requested.
The information collected depends on how you use Sky Exchange. When you register, we may request your name, date of birth, address, email address, telephone number, username, and other details required to create and maintain your account.
We may also request identity-verification information. This can include an accepted identity document, proof of address, photograph, or other material needed to confirm your identity, protect your account, or meet applicable legal requirements.
When you deposit or withdraw funds, we may process information connected to the transaction. This may include your payment method, bank account reference, UPI ID, wallet details, transaction amount, date, status, and payment reference. Banks and payment providers may process some financial details directly under their own privacy policies.
Our systems may automatically gather certain technical details as you access and interact with the website or application. Examples include your IP address, browser, operating system, device type, approximate location, access time, pages viewed, session activity, error reports, and security events.
If you contact support, we may retain your messages, emails, chat history, attachments, and relevant notes about your request.
Sky Exchange may use personal information to:
We aim to collect and use only the information reasonably required for legitimate service, security, operational, and compliance purposes.
Sky Exchange may use cookies and related technologies to keep users signed in, remember preferences, improve security, measure website performance, and understand how visitors interact with the platform.
Some cookies are necessary for essential features, including login authentication and fraud prevention. Others may support analytics, personalization, or marketing.
Most browsers allow you to block or remove cookies. However, disabling necessary cookies may prevent certain parts of Sky Exchange from working correctly. Additional cookie choices may be provided where required.
Personal information may be shared when reasonably necessary with:
Service providers should receive only the information needed to perform their work. Some providers, including banks and payment services, may act independently and process data according to their own privacy terms.
Some technical systems or service providers may operate outside your country. As a result, your information may be handled or retained in a jurisdiction outside your own.
Where necessary, we will apply appropriate security measures to protect information transferred across international borders. Privacy laws may differ between countries, and data may be subject to lawful access by authorities in the jurisdiction where it is processed.
Sky Exchange takes reasonable administrative, organizational, and technical measures to protect information from loss, misuse, alteration, unauthorized access, or disclosure. Nevertheless, no electronic system can be guaranteed to remain completely secure.
You are responsible for helping protect your account. Use a strong, unique password and keep your login details private. Never share your password, banking password, UPI PIN, card PIN, or one-time verification code. Notify support promptly if you suspect unauthorized account activity.
We keep personal information only for the period required to deliver our services, protect our systems, address disputes, and meet relevant legal or regulatory obligations.
Closing your account may not result in the immediate deletion of every record. Identity, transaction, security, or compliance information may need to be retained for a legally required or otherwise justified period. When information is no longer required, it may be securely deleted or anonymized.
Depending on applicable law, you may be entitled to request access to your personal information, correct inaccurate details, request deletion of eligible data, restrict certain processing, withdraw consent, or object to promotional communications.
Some requests may be limited by legal, security, fraud-prevention, or record-keeping requirements. We may need to confirm your identity before responding.
Promotional emails can usually be stopped through the unsubscribe link included in the message or through available account settings. Essential security, payment, and service communications may continue while your account remains active.
Sky Exchange is intended only for users who meet the applicable legal age requirement. We do not knowingly seek personal information from children. If you believe a child has provided information to us, contact verified support so the matter can be reviewed.
Our platform may contain links to services operated by other organizations. Sky Exchange does not control their privacy practices. Please review the website’s privacy policy carefully before providing any personal details.
We may revise this Privacy Policy when our services, technology, legal duties, or information-handling practices change. The updated version will be published with a revised date. Important changes may also be communicated through the platform, account dashboard, or another suitable channel.
For privacy questions, complaints, or requests, contact Sky Exchange using the verified support details on the official website or in your account. Never include passwords, PINs, one-time verification codes, or unnecessary financial details in a privacy request.